We ship UPS Ground, US Postal Service, or Canada Post for free within the USA and Canada (not applicable for returns or exchanges).
Please contact us if you require overseas shipping. We will provide you an estimate of the shipping costs.
If your the product you ordered is in stock, we will ship it to you within 2-3 business days of receipt of your order. If it is not in stock, please allow 7-10 business days to receive your order. We personally reply to all orders via e-mail or telephone to let you know when to expect your order.
We do not charge taxes on breast form prosthetics or mastectomy bras – additional savings for our clients. However, clients outside the USA and Canada may be subject to duty or taxes charged by their country. Please check this before ordering.
Unfortunately, we will not be able to accept the return of bras. Please make sure you have chosen the correct size before submitting your order. Thank you for your understanding.
If you wish to return a breast prosthesis or an accessory, the products must be unworn (other than checking to see if they are appropriate) and please let us know within 2 business days that you are unhappy with your purchase.
You will receive a full refund, minus shipping charges.
Please Note: If a rare product is specially ordered for a client, the product may have to be ordered on a no-return basis. This, of course, will be discussed with the client at the time of the purchase.